Refund policy

Return and Refund Policy for Underwear

At Pumps, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. Please read our return and refund policy carefully to ensure your return or exchange is processed smoothly.

Non-Returnable Items

For reasons of hygiene, we cannot accept returns or exchanges for:

• Underwear that has been worn, washed, or damaged, unless there is a manufacturing fault.
• Underwear without original tags and packaging.
• Clearance or final sale items.

Manufacturing Faults

If your underwear has a manufacturing fault, such as defects in fabric, construction, or workmanship, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.

• The item must be returned within 30 days of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping Costs

• Original shipping costs are non-refundable.
• You are responsible for paying the shipping costs for returning your item. If you are exchanging an item, we will cover the shipping cost of sending the replacement item to you.

• Damaged or Defective Items

  If you receive a damaged or defective item due to a manufacturing fault, such as defects in fabric, construction, or workmanship, please contact us immediately at customercare@pumpswear.com. We will arrange for a replacement or a full refund, including shipping costs.